Refund policy

Return Process

To receive a refund you have to contact us by email at sales@buffalobackyardstore.com and provide us with the reason for return along with your order number.

Policy

Our policy lasts 14 days. If 14 days have gone by since receiving your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@buffalobackyardstore.com and we will send you a return label.

Missing Pieces

In the case of missing pieces contact us at sales@buffalobackyardstore.com and we will resolve and resend ASAP.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@buffalobackyardstore.com

 

Shipping

To return your product, please email us at sales@buffalobackyardstore.com  and request a return label.

In the case of missing pieces contact us at sales@buffalobackyardstore.com and we will resolve and resend ASAP.

We cover return shipping costs only in the case of sending the wrong or defective product.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Due to high shipping costs and supply chain delivery issues, we charge you a 20% handling fee in case of client’s remorse.